With a B.Sc. in Computer Science, and a M.Sc. in Information Science, I am an experienced Technical Support, Customer Success, and Project Management Leader with over 7 years of expertise in driving customer satisfaction, resolving complex technical issues, and optimizing support processes across cloud environments and diverse product portfolios.

Proven track record in troubleshooting Azure infrastructure, managing cloud services like Zoho Workplace and Google Workspace, and enhancing customer engagement through strategic problem-solving and empathetic communication. Demonstrated ability to elevate customer satisfaction by up to 95% in remote support roles at Geeki Support, IgniteTech, and Kawa.

Skilled in leveraging CRM systems, Jira, and other ticketing platforms to streamline operations, exceed performance metrics, and deliver comprehensive support solutions. Adept at identifying sales opportunities, driving revenue growth, and contributing to overall business success through strategic customer interactions and targeted solutions.

Experienced in leading cross-functional teams, overseeing project management initiatives, and executing projects that align with business objectives. Proven expertise in team leadership, stakeholder management, and efficiency optimization. Committed to continuous improvement, translating technical concepts into actionable solutions, and maintaining high standards of customer service and project delivery.