Experience

Overview

• Proactively monitored Azure product performance to minimize downtime, identifying and mitigating potential issues before escalation, thereby ensuring uninterrupted service delivery for customers worldwide.
• Troubleshooting Microsoft Azure networking for Microsoft customers across the EMEA time zone.
• Replicated customer environments to diagnose and resolve technical issues efficiently, utilizing tools such as Wireshark and Microsoft network monitoring for detailed network analysis.
• Managed critical issues by setting clear expectations, implementing action plans, and maintaining professional communication with stakeholders, effectively resolving issues and maintaining customer satisfaction globally.