Experience

Overview

• Assumed responsibilities as a QA Engineer, utilizing TestRails and BrowserStack to certify newly developed applications for FFM, BiznessApps and @Hand, and effectively communicating defects to engineering teams.
• Enhanced overall client experience by meticulously overseeing escalations, ensuring effective communication, and implementing proactive resolution strategies tailored to their specific requirements.
• Assisted in the creation of comprehensive knowledge base articles, streamlining the support process and empowering clients to selfhelp.
• Drive customer success and product adoption through effective onboarding, training, and support, ensuring maximum value realization from 2 of our products, FieldForce and Gensym.
• Managed a high volume of support tickets with a 100% record of prompt resolutions, providing exceptional customer support under IgniteTech.