Experience

Overview

• Developed strong relationships with clients, resulting in repeat business and positive feedback.
• Managed a team of 10 support professionals, exceeding performance goals by 12% and achieving a 95% employee satisfaction rate.
• Provide exceptional support to customers by troubleshooting and resolving complex product issues.
• Served customer account and technical needs across 25 + daily calls, consistently meeting productivity and quality targets.
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.