Experience

Overview

• Handled customer complaints, ensuring satisfaction through timely resolutions. Conducted Root Cause
• Analysis for site downtime and assisted with domain and hosting registrations.
• Handled high volume of calls, maintaining up-to-date product knowledge for comprehensive customer education.
• Provided information on products like G-suite, email hosting, and domain registration.
• Handle customer inquiries and complaints regarding cloud hosting, Linux hosting, and domain registration services. Perform Root Cause Analysis (RCA) for website downtime incidents, ensuring prompt resolution and minimal disruption for customers.
• Assist customers in registering domains and setting up hosting services for their websites and applications.