Experience

Overview

• As primary technical contact, provided advanced troubleshooting and solutions for corporate customers, including high-level billing and subscription matters.
• Collaborated on cross-team challenges, working with colleagues from diverse teams for efficient issue resolution.
• Engaged subject matter experts and escalation managers to enhance problem resolution.
• Managed critical issues by setting expectations, implementing action plans, and maintaining professional communication with all parties
• Conducted root cause analysis of recurring billing errors in Microsoft Azure, implementing system-wide changes to prevent future occurrences and ensure accurate invoicing for EMEA and AMER customers.